Retap offers a lifetime warranty
The lifetime warranty enables you to receive a new, similar product of the broken one, if your Retap Bottle accidentally should break.
The lifetime warranty applies to the different Retap Bottle sizes 0.3L, 0.5L, 0.8L, Carafe and Drinking glasses. Be aware that we only replace broken products. Please keep your lid, we only replace the broken bottle/carafe/glass.
The lifetime warranty covers one (1) range. This means that the warranty can only be used once per broken item. The transaction is an exchange of goods, and no money will be refunded.
The lifetime warranty is only valid within the EU (+ Switzerland & Macedonia).
We use GLS for shipping, thus your package will be delivered to a selected GLS partner shop in your country. The shipment can be followed with a tracking number, which you will receive with your order confirmation once your order has been shipped.
You must have a pre-registered Retap account to activate your lifetime warranty. Without an account the warranty does not apply.
To make use of the lifetime warranty, please upload a picture of your broken bottle in the login section. Once uploaded, we will send you a "free product code" which you can then use in the shop when checking out. Standard shipping fees apply.